In West and Sun's hybrid software delivery model, the client is the prime beneficiary. This is achieved by distributing the project between the onsite center and the offshore development center. The onsite center is involved in harnessing project specifications through one–to-one interaction with the client. Critical activities like high level project design and planning, implementation of project according to client expectations and client coordination/partnership is enabled through the onsite facility. The offshore facility involves itself in understanding and analyzing the specifications to frame the detailed project design, monitor the project progress, map the outcome with the expectations of the client and enable continuous support to the onsite facility.

The advantage of the hybrid model is that it focuses on direct dealings with the client thereby reducing communication gaps. It helps to monitor the work cycle; 24/7 and helps to access the state of the art technology and skill manpower and equipment. The hybrid model is the most preferred model in the software development scene today, as it results in huge cost savings in total cost of ownership of infrastructure and manpower.